Privacy Policy

1. Information we collect

We collect information you provide directly when you place an order, create an account, or contact us. This includes your name, email address, shipping address, phone number, and payment information. We also automatically collect certain technical data when you visit our site, including your IP address, browser type, pages visited, and referring URLs.

2. How we use your information

We use the information we collect to process and fulfill your orders, send order confirmations and shipping updates, respond to your questions and support requests, send promotional communications (only with your consent), improve our website and services, and comply with legal obligations. We do not sell your personal information to third parties.

3. Sharing your information

We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders — such as payment processors (Stripe), shipping carriers (Canada Post, Purolator), and email marketing platforms. These parties are contractually obligated to keep your information confidential and use it only to provide services on our behalf.

4. Age verification

Pouch Market sells nicotine products exclusively to adults aged 19 and older (or the applicable minimum age in your province). By placing an order, you confirm that you meet the minimum age requirement. We reserve the right to cancel any order where age verification cannot be confirmed.

5. Cookies and tracking

We use cookies and similar tracking technologies to remember your preferences, maintain your shopping cart, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain functionality, such as keeping items in your cart between sessions.

6. Data security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Payment data is encrypted via SSL/TLS and processed by PCI-compliant payment processors — we never store your full credit card number on our servers.

7. Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements. You may request deletion of your account and associated data at any time by contacting us at privacy@pouchmarket.ca.

8. Your rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to access the personal information we hold about you, request corrections to inaccurate data, withdraw consent for certain uses of your information, and request deletion of your information where legally permissible. To exercise any of these rights, please contact us at privacy@pouchmarket.ca.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Pouch Market Inc.
Email: privacy@pouchmarket.ca
Website: pouchmarket.ca