Order Processing

All orders are processed within 1–2 business days after your order is placed.

Orders are processed Monday through Friday, excluding Canadian statutory holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Within Canada

We ship to addresses throughout Canada using Canada Post or UPS.

The available shipping options and applicable shipping charges will be displayed at checkout. The carrier used for your order may vary depending on your delivery address, package size, shipping service, and other logistical considerations.

Transit times begin after your order has been processed and handed over to the shipping carrier.

Please note that carrier delivery times are estimates and are not guaranteed, except where a particular shipping service provides an applicable delivery guarantee.

Shipping Delays

While we work to process and ship your order as quickly as possible, once a package has been handed over to the carrier, delivery is subject to the carrier’s transportation network.

pouchmarket.ca is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Transportation or delivery delays
• Carrier service disruptions
• Holidays or periods of unusually high shipping volume
• Incorrect or incomplete shipping information
• Remote or northern delivery locations
• Other circumstances affecting Canada Post or UPS

If your package is delayed, please use the tracking information provided with your shipping confirmation to check the latest delivery status.

Tracking Your Order

Once your order has shipped, you will receive tracking information when available.

You can use your tracking number to monitor your package’s progress and estimated delivery date through the applicable carrier.

Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at pouchmarketteam@gmail.com. We will do our best to correct the information before the order ships.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the package needs to be shipped again.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbours, building management, or your mailroom, where applicable.

You may also contact the carrier directly using your tracking number.

If you believe your package has been lost in transit, please contact us at pouchmarketteam@gmail.com with your order number and tracking information so we can assist you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at pouchmarketteam@gmail.com.

Please include:

• Your order number
• A description of the damage
• Photos of the damaged product
• Photos of the shipping package and packaging materials

Please keep the original packaging until the matter has been resolved, as it may be required for a carrier claim.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your shipping address, order, package size, weight, and available shipping service.

Any applicable shipping charges will be shown before you complete your purchase.

Canadian Shipping Only

At this time, pouchmarket.ca ships exclusively within Canada.

We do not currently offer shipping to the United States or other international destinations.

Questions About Shipping

If you have any questions about your order or shipping, please contact us:

pouchmarket.ca
Email: pouchmarketteam@gmail.com

We’re happy to help with questions about your order and shipping status.