Support
Frequently Asked Questions
What payment methods do you accept?
We currently accept on Interac E-Transfers for our orders. Instructions on sending EMT is given once you place an order.
Please note that your order is placed on hold until we receive the EMT.
How do I know if my order was successfully placed?
Once you have sent us an E-Transfer and we accept your E-Transfer, your order status will changed to “Processing”.
You can view your orders under ‘My Account’ page once you login.
Can I order without creating an account?
Yes, you can order without creating an account.
We recommend you create an account to help you track your order and enjoy our rewards program. Account holders get 1% cashback.
Where do you ship?
We ship all across Canada.
How long does shipping take?
We use Canada Post to ship. Orders usually arrive within 2-5 business days.
Orders before 1 PM are processed on the same day.
What brands do you carry?
We carry popular brands like ZYN, VELO, Pablo, Whitefox.
Our stock rotates every now and then. Sometimes you will also find rare brands like CLEW or 77.
What is your return and refund policy?
All sales are final.
However, in case your package is lost by Canada Post or any issue from our end, we will refund you full amount or ship you again based on your preference.